Global Dealer Learning (GDL) Certifications & Learning Ecosystem

Sustain your business through an investment in people

Opportunities for employees to participate in ongoing training can result in increased loyalty and decreased turnover. Growth opportunities and certifications provide recognition for their individual growth. We offer support in these areas, as well as a suite of offerings that will help you maximize your learning program.

Certifications

Certifications

Recognize the learning efforts of your employees at varying levels.

Demonstrating Skills and Recognizing Achievements

Through certifications, your employees can demonstrate their knowledge and skills in a given area and be recognized for achieving the desired level of competency.

Evidence-based validation programs allow learners to progress through three distinct levels of certification: Foundational, Advanced and Expert.

We offer programs for certification in the following areas:

  • Construction Technician
  • Hex Master
  • Marine Analyst
  • Electric Power Generation Technician
  • Oil & Gas Commissioning Engineer
  • Mining Technician
  • Applied Failure Analysis
  • Service Instructor

Management Certificate Programs

Management Certificate Programs (MCPs) create an environment where sales, service and marketing managers can learn with and from fellow managers in similar roles across their region.

The 10-month program was developed in partnership with Rutgers University and with input from Caterpillar experts to cover relevant topics for developing and refining key skills necessary for management roles.

Participants invest about 80 hours (two hours each week) in online course work, interactive webinars led by Rutgers University and a team project.

Discuss Certifications

Learning Ecosystem

Learning Ecosystem

Tools and resources to manage, track and create custom programs.

An Investment in the Tools and Resources You Need

Our learning ecosystem includes programs and solutions designed to help you manage, access or even create customized learning programs. Each tool has been researched and vetted by our team and can be accessed by your team to optimize learning.


Dealer Performance Center

There's a lot to track when it comes to learning: individual learning plans, workforce learning and development, online training records, class registrations and more. No matter the task, the Dealer Performance Center (DPC) is a simple solution. It's one platform for access to, completion and tracking of all Caterpillar learning.

The DPC requires an active Caterpillar Corporate Web Security Identification (CWS ID) and registration to a DPC campus. Visit the DPC to find:

  • Unlimited access to hundreds of web-based courses
  • Unlimited access to instructor-led course registration
  • Sales and Service support and resource materials
  • Tools to manage both individual learning plans and the learning and development of your entire workforce

Visit the DPC


Channel1

Video can be consumed nearly anytime and anywhere. That's what makes it such an effective training tool.

With Channel1, you and your team have direct access to on-demand video training.

Need a quick repair tutorial? Search our library of nearly 3,500 videos to find exactly what you need. Have video training to share? Upload and let others know about it!

Create and edit content with "in-video" editing tools and incorporate features like quizzing, subtitles and translations. You can even order a public channel to share information with customers and suppliers!

Explore Channel1


Learning Marketplace

Our Learning Marketplace offers engaging and relevant training on topics including leadership and management, soft skills, safety and more.

Many courses are available in additional languages — French, German, Italian, Brazilian Portuguese, Russian, simplified Chinese and Spanish.

Learning Marketplace courses are available at no additional cost to Cat® dealers and can be accessed via the Premium Packages link on the Dealer Performance Center.

Learn More


Authoring Tool

With our recommended and easy-to-use authoring tool, you can build a training presentation that meets the needs of your workforce.

Share the content with your employees and manage and track when they see it.

Search the platform for learning courses to use as a starting point or a supplement to the training programs you already have in place.

Learn More


Dealer Excellence Fund

Supporting a technical school in your community is an investment in developing a future workforce that will benefit your customers, your dealership and Caterpillar.

The Caterpillar Dealer Excellence Fund Program (DEF) makes your contribution go even further. The "matching grant" program was created with two objectives:

  • To strengthen the available technical curriculum and faculty development of the sponsored schools
  • To help increase the overall pool of qualified heavy-duty service technicians in the industry

When you make a gift to an eligible secondary or post-secondary school and submit a matching grant application, the Caterpillar Foundation will award the school an additional gift in the amount of your original gift, up to $10,000.

Request information

Dealer Environmental Sustainability Fund

To promote environmental sustainability around the world and recognize your commitment to sustainability, the Caterpillar Dealer Environmental Sustainability Fund (DESF) will match grants from Cat dealers to eligible not-for-profit environmental sustainability organizations.

Simply identify and partner with an eligible environmental sustainability organization and make a gift award in any amount. Then, submit a matching grant application. The Caterpillar Foundation will award the organization an additional gift in the amount of your original gift, between $5,000 and $15,000.

Request information

Engagement

Engagement

Motivate and inspire employees to create high-performing teams.

Raise Your Return on Happiness

The Happiness Advantage | Orange Frog Workshop is an interactive, high-energy training that helps you create a more positive, productive workplace — one that sustains peak performance.

Raised Engagement

Improved Productivity

Improved Sales

Orange Frog

Before the Workshop, participants read a short parable in book format called "The Orange Frog." Then, during the Workshop, participants learn seven core principles of the science of happiness and discover how to infuse positive practices into their personal habits and organizational culture.

After the Workshop, participants develop personal and team action plans to start the transformation process. They also naturally share what they learned with co-workers, creating a "rippling" effect across your team and the broader organization.

The two-day workshop is ideal for individuals and leaders at any level. Organizations who have been through the training report that it's helpful to bring intact teams.

Schedule a workshop

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Global Dealer Learning

GDL

Certifications

Learning Ecosystem

Global Dealer Learning

Global Dealer Learning

Bring Global Dealer Learning to your dealership

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