Providing the tools necessary for charting an employee's career path is an investment in your people AND your business. Taking an active role in personalizing learning plans that help fill skills gaps or increase knowledge ensures that employees are prepared to meet the needs of your business. As an added benefit, an environment that encourages personal and professional development results in higher job satisfaction and higher retention.
Five consistent steps that help you connect learning and business results.
Our five-step Career Development Process (CDP) solidifies the link between learning and business results. It's a standardized process based on documented needs that are relevant to the job and measured by related performance metrics.
Our process develops opportunities for skills development and a clear roadmap for career advancement by focusing on competencies. Within each competency, there are courses to develop greater proficiency. They're built with career development in mind, but also provide training, tools and resources to help your workforce increase their knowledge and skills.
Just like universities organize courses into Freshman, Sophomore, Junior and Senior levels, we organize by proficiency levels: Foundational, Advanced and Expert.
Competency models for sales, service, leadership and marketing provide a global template for skills and abilities essential for success in the Cat® dealer community.
Assessments can take on many forms — hands-on tasks where the learner demonstrates their expertise, a series of questions that assess knowledge, or a combination of both.
We can help you develop and execute assessments that identify your learners' competencies in any of the focus areas. Following an assessment, a training plan can be created to close the knowledge and skills gaps that were uncovered.
Develop and retain qualified technicians and service instructors.
Our technician training sets the standard for professional technician development and provides on-the-job performance support.
Our instructor training increases an instructor's training abilities and effectiveness. By focusing on technical and instructional competencies, we're developing confident, skilled and resourceful instructors who are both Caterpillar product experts and effective trainers.
Grow an elite sales force that sets the standard.
Our Sales and Dealer Development team focuses on improving the sales results of your dealership.
From industry and product knowledge to sales-specific topics including territory planning, lead generation and follow-up, using this program with your sales team can lead to increased customer volume, sales and revenue.
Equip your marketing team with skills that impact your business results.
Marketing roles at Cat dealers are as unique as the dealerships themselves. Training is available for the five key marketing roles: Marketing Manager, Marketing Coordinator, Digital Marketing Specialist, Data Analyst and Customer Experience Manager.
Cultivate high-performing leaders that drive toward success.
Leaders in any area of the business can learn skills in Business Strategy Development and Alignment, Execution for Business Results and Building a High-Performance Team. Courses align to key leadership competencies that have been developed and validated through extensive research and review of best practices, as well as input from Cat dealers.
Help your employees work smarter — and safer — every day.
Workplace safety metrics are a Key Performance Indicator (KPI). The right training helps everyone work smarter and helps your business meet — and even exceed — your safety KPIs.
Reinforce safe equipment, fire, first aid and general safety practices with our Safety Learning Library that includes more than 240 courses in English and dozens of courses in language as well.