Global Dealer Learning (GDL) Develop

Invest in your people and your business

Providing the tools necessary for charting an employee's career path is an investment in your people AND your business. Taking an active role in personalizing learning plans that help fill skills gaps or increase knowledge ensures that employees are prepared to meet the needs of your business. As an added benefit, an environment that encourages personal and professional development results in higher job satisfaction and higher retention.

Our Process

Our Process

Five consistent steps that help you connect learning and business results.

A Step-by-Step Method for Investing in People

Our five-step Career Development Process (CDP) solidifies the link between learning and business results. It's a standardized process based on documented needs that are relevant to the job and measured by related performance metrics.

Our process develops opportunities for skills development and a clear roadmap for career advancement by focusing on competencies. Within each competency, there are courses to develop greater proficiency. They're built with career development in mind, but also provide training, tools and resources to help your workforce increase their knowledge and skills.

Just like universities organize courses into Freshman, Sophomore, Junior and Senior levels, we organize by proficiency levels: Foundational, Advanced and Expert.

Our Process Graphic


Competency Models

Competency models for sales, service, leadership and marketing provide a global template for skills and abilities essential for success in the Cat® dealer community.

Competencies

Why Use Competency Models?

  • Unite professions around common skills and competencies that are essential for success
  • Provide a model for industry leaders, employers and HR professionals to identify skill needs and assess performance
  • Inform educators/trainers on the development of competency-based curricula and training
  • Help career counselors and coaches develop resources for career exploration and guidance
  • Allow current and future employees to gain a clear understanding of the skills and abilities necessary to enter, advance and succeed in the industry

Learn more about the competencies in each of our core areas:

Service
Competencies

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Sales
Competencies

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Leadership
Competencies

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Marketing
Competencies


Assessments

Assessments

Assessments can take on many forms — hands-on tasks where the learner demonstrates their expertise, a series of questions that assess knowledge, or a combination of both.

We can help you develop and execute assessments that identify your learners' competencies in any of the focus areas. Following an assessment, a training plan can be created to close the knowledge and skills gaps that were uncovered.

Discuss assessments

Service

Service

Develop and retain qualified technicians and service instructors.

Service Training

Develop and Retain Qualified Technicians and Service Instructors

Our technician training sets the standard for professional technician development and provides on-the-job performance support.

Our instructor training increases an instructor's training abilities and effectiveness. By focusing on technical and instructional competencies, we're developing confident, skilled and resourceful instructors who are both Caterpillar product experts and effective trainers.

Request Service Training

Sales

Sales

Grow an elite sales force that sets the standard.

Empower Sales Employees to Deliver Excellent Customer Experiences

Our Sales and Dealer Development team focuses on improving the sales results of your dealership.

From industry and product knowledge to sales-specific topics including territory planning, lead generation and follow-up, using this program with your sales team can lead to increased customer volume, sales and revenue.

Request Sales Training

Sales Training

Marketing

Marketing

Equip your marketing team with skills that impact your business results.

Marketing Training

Equip Your Marketing Team to Impact Business Results

Marketing roles at Cat dealers are as unique as the dealerships themselves. Training is available for the five key marketing roles: Marketing Manager, Marketing Coordinator, Digital Marketing Specialist, Data Analyst and Customer Experience Manager.

Request Marketing Training

Leadership

Leadership

Cultivate high-performing leaders that drive toward success.

Cultivate High-Performing Leaders Who Will Drive Success

Leaders in any area of the business can learn skills in Business Strategy Development and Alignment, Execution for Business Results and Building a High-Performance Team. Courses align to key leadership competencies that have been developed and validated through extensive research and review of best practices, as well as input from Cat dealers.

Request Leadership Training

Leadership Training

Safety

Safety

Help your employees work smarter — and safer — every day.

Safety Training

Help Employees Return Home Safely, Every Day

Workplace safety metrics are a Key Performance Indicator (KPI). The right training helps everyone work smarter and helps your business meet — and even exceed — your safety KPIs.

Reinforce safe equipment, fire, first aid and general safety practices with our Safety Learning Library that includes more than 240 courses in English and dozens of courses in language as well.

Request Safety Training

Develop

Global Dealer Learning

GDL

Global Dealer Learning

Global Dealer Learning

Bring Global Dealer Learning to your dealership

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