Find, grow and keep the best people

Engaged and empowered employees deliver better customer experiences. And that impacts your bottom line. When people are equipped with knowledge and expertise to do their jobs, they deliver results — both personally and professionally.

A robust employee learning plan recognizes all the stages of an employee's lifecycle and has a measurable, positive impact on recruitment, development and retention. Whether you need to increase qualified applicants in your pipeline, implement a new learning program for your business or elevate an already established program, we want to be your strategic partner.

Recruit

Recruit

Building a talent pipeline ensures the right people are available for the right jobs, right when you need them. We offer programs that support your existing recruiting and development processes and promote strategic alliances with local community colleges or technical/trade schools.

ThinkBIG

ThinkBIG

Partner with a local technical school for education and real-world experience.

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Accelerated Basics

Accelerated Basics

Fast-track new service technicians with an in-house program.

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Technicians for Africa

Technicians for Africa

Bring career opportunities to the developing world.

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Develop

Develop

A clearly defined career development plan is an investment in your employees that helps them grow their skills and their engagement. Through our service, sales, marketing, leadership and safety career development processes, we'll work with you to understand your business goals and your employees' growth goals and then build learning solutions that will help you achieve both.

Our Process

Our Process

Five consistent steps that help you connect learning and business results.

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Service

Service

Develop and retain qualified technicians and service instructors.

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Sales

Sales

Empower your sales team to provide excellent customer experiences.

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Marketing

Marketing

Equip your marketing team with skills that impact your business results.

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Leadership

Leadership

Cultivate high-performing leaders that drive toward success.

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Safety

Safety

Help your employees work smarter — and safer — every day.

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Retain

Retain

Once high-performing employees enter your organization, you want to keep them there — retaining existing talent is easier and more cost-effective than developing it from scratch. Investing in development and additional training opportunities helps sustain an engaged workforce and decrease turnover.

Certifications

Certifications

Recognize the learning efforts of your employees at varying levels.

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Learning Ecosystem

Learning Ecosystem

Tools and resources to manage, track and create custom programs.

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Engagement

Engagement

Motivate and inspire employees to create high-performing teams.

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Learning Spotlight

Learning
Spotlight

Find out more about one of our training offerings, designed to help you achieve maximum results.

Recognizing Top Technicians in ANZ

This year, the Melbourne Learning Centre celebrates a major milestone in technician career development with the 40th anniversary of the Dealer Top Apprentice Program (DTAP).

The five-day, Caterpillar-sponsored program recognizes, challenges and rewards the skills and abilities of top technician apprentices in Australia and New Zealand (ANZ).

Following a rigorous local competition, each dealer sends their best apprentice to compete in a number of technical, business and interpersonal tasks. Guest speakers and visits to leading businesses round out the week where the highest achiever receives the designation of "Top Apprentice."

To date, approximately 240 apprentices have participated in DTAP. In 2017, the program expanded to include Think Big graduates as a pilot program for a global competition. With the success of the pilot, there is intent to expand DTAP to create a Global Top Technician program.

ANZ dealers typically hire about 350 first-year apprentices annually. Upon completion of the 4-year program, graduates move into shop or field service technician roles with many advancing to other roles in the dealership during their career.

Looking for more information about apprenticeships or similar programs that can help you recruit high-quality technicians?

Contact Us Today

About

About

We're a partner to Cat® dealers, providing a clear road map for developing service, sales, marketing, leadership and safety personnel. We'll help you implement cost-effective, end-to-end learning solutions that develop a more confident and successful workforce and have measurable impact on your business.

Our mission is to provide personalized, high-quality, on-demand learning experiences that increase our dealers', customers' and employees’ performance, in alignment with our Business Sustainability Goals.

Our Team

Our experienced learning professionals have diverse backgrounds in service, operations, sales and more and understand both the business and the learning cycle. From competencies to curriculum to courses to assessments, our team can help you define processes and implement solutions that work.

Jeff

Fitch

GDL Division

Manager

Lindsey

Clayton

Learning Experience

Design & Support

Dodi

Hendra

Service Training

Manager

DUBAI

Antonio

Martin Jimenez

Service Training

Manager

MALAGA

Warwick

Newson

Service Training

Manager

MELBOURNE

Jaime

Cassanova

Service Training

Manager

MIAMI LAKES

Victoria

Ayiku

Service Training

Manager

PEORIA

Mun Jeng

Chan

Service Training

Manager

SINGAPORE

Where We Work

Our state-of-the-art brick-and-mortar locations offer an engaging, hands-on learning experience.

47 classrooms. 54 labs. Dozens of experts who are ready to create an enhanced learning experience for your team.

Dubai

Emirates

Malaga

Spain

Melbourne

Australia

Miami Lakes

United States

Peoria

United States

Singapore

Singapore

Contact a Regional Learning Center today!

Get in Touch

Global Dealer Learning

GDL

Technician

Global Dealer Learning

Global Dealer Learning

Bring Global Dealer Learning to your dealership

Start Today